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Service Terms

Dear customers:


First, thank you for purchasing LEVI series hmi,LX series plc and industrial panel pc that researched and produced by Wecon Technology Co.,Ltd. Wecon has partners among more than 20 countries over the world, beside from business marketing, they will also take the responsibility for after-Sales Service.


Service Commitment:

1.Wecon hmi provide free replacement parts for 18 months, Maintenance is for lifetime
2.Wecon plc provide free replacement parts for 12 months, Maintenance is for lifetime


Specific Terms:

1.Service target:this term is applicable to hmi and plc that Wecon produced, the brand is WECON
2.Service mode: If there is quality problems with your product, please contact us via mail: support@we-con.com.cn, and please note your barcode and description of fault symptom. Picture and vedio is helpful for better service efficiency.

3.Maintenance mode:We will arrange local partners to service customers, if there is our partner in the Country or area; for the Countries or areas without Wecon's partner, we will send replacement parts via international express. If it's within warranty period, we will send replacement parts for free. Otherwise you have to pay for replacement parts and shipping cost.
4.Service time:Generally, we will finish replacement parts shipping with 2 weeks, for transnational service issue. Remote area is not in this line, please contact to talk about details. We will try our best to get better service efficiency, so that you and your equipments will have better performance.



We will try our best to get protection for replacement parts, but there is still chance for the parts broken. We will not be responsible for loss caused by shipping or other irresistible reasons. Hope for your understanding and support.

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